Welcome to Ultra Duster

Store Policy

(A)  Return Policy:

We want you to be completely satisfied with your purchase. When you receive your order, please make sure you inspect all merchandise for any defects or poor workmanship. If you are not 100% satisfied with your purchase, we ask that you return it unused within 30 days for replacement or refund, less the original shipping and handling (This includes promotional shipping costs; i.e. Free shipping etc).

Note: A 15% restocking fee will be charged on all returned merchandise. If shipment is refused 15% restocking fee will also be charged.

If you need to Return, you must have a Return Authorization (RA) number before returning any merchandise to us. Simply call our Customer Service staff at (415) 867-7734 (9 am to 4 pm, PST) to obtain a Return Authorization Number (RA#).

We are unable to accept used merchandise. All items will be inspected before any final decisions are made on credits. The returns department retains full discretion on granting full or partial refunds.

The Return Authorization number must be on the shipping label, not the carton. PLEASE DO NOT WRITE ON THE CARTON.

Returns must be shipped freight prepaid. Products received freight collect, without an RA number, not approved for return or in any way not meeting the above criteria, will be refused.

Return Authorization numbers are good for fourteen (14) days only. Any products returned after the expiration date will be refused.

For a shipping damage return, please obtain written acknowledgement from the driver and file a claim directly to the carrier. Please keep the original inner and outer packaging for claim purposes.

 

(B)  Privacy Statement:

-          We protect client information.
We take our responsibility to protect the privacy and confidentiality of any client information very seriously. We maintain physical, electronic and procedural safeguards that comply with applicable legal standards to store and secure client information from unauthorized access and use, alteration and destruction. Our own policies and procedures have been developed to protect the confidentiality of client information and to help achieve compliance with relevant rules and regulations. We hold our employees accountable for complying with those policies, procedures, rules and regulations.

-          We endeavor to collect, use and maintain client information only for appropriate purposes. We limit the collection, use and retention of client information to what we reasonably believe will help us deliver superior service, to administer our business, manage our risks, market our services and products, and to meet applicable laws and regulations.